Warranty and Return Policy

 

TabletpcPhones.com Warranty and Return Policy

TabletpcPhones.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise.

If you can’t find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

Our Product Warranties:

Unless otherwise noted, all of our products are covered by a 12 month (1 year) warranty. Understanding delivery times, we have asked our manufacturers to extend this to 54 weeks. 

Please bear in mind, we are not offering the warranty, this is the responsibility of the product manufacturer and we are acting as your agent regarding any claims you may have. As you are in the same way acting in the interest of your customer. Warranties on touch screens cover the first 3 days after receipt, if not reported in that time; we will not be liable for repair or replacement.

We will make every effort to help in this regard. Please understand from the start that if there is a need for a warranty claim there will be AT Least 6 weeks before any final resolution. Postal delivery to China takes some time, as Chinese customs is a very suspicious operation. 

Keep in mind the scenario where you make a purchase at a store, but the store does not handle the warranty itself and the unit must go back to the manufacturer. You and we are "the store" and "the distributor", but we are not the ones who issued the warranty. We do all we can to expedite matters, but are not responsible for the results.

Returns, Repairs & Replacements:

In order to affect quick resolution of some warranty claims, we and our suppliers have made arrangements with some local or regional repair centers to handle claims that can be repaired locally. In such cases, we will issue a Repair Order for you or your customer to include in the package with the unit to be repaired. Photos of any visible problems should be taken and copies sent to us. 

In cases of repairs, it is best to simply send off the unit itself, unless there is a chance there is a problem with one of the accessories. If, let us say, a charger is working as it should and there is not a question about batteries or chargers, there is no need to send the charger or extra batteries. The centers have more chargers and accessories than they will ever need.

However, if they are sent, they should be well marked. Our repair centers complain all the time about not only items like chargers or headphones that are not needed being returned with no markings, that they way to often also receive the warranty items themselves with no identification. Please inform your buyers and make note yourself, to put some sort of identification on all items being sent off. And, of course, also include a copy of the Repair Order.

Postage on these items is minimal and should be paid by you or your customer. It is up to you to set your own policy in this regard. We will pay the return postage.

Returns to China for repair or replacement of used items is similar to above. The only difference will be the time involved. As stated above allow 6 to 8 weeks for the entire round trip. We have no control over the manufacturers. Some give warranties immediate attention, others do not. And there are those 10 day and a few days in the middle of the week holidays in China that can make most schedules unpredictable. 

Dead on Arrival or Brand New Defective Items are handled in a similar manner, with the exception we will credit up to $20 for return shipping upon receiving a copy of the postal receipt. The one exception is that in this case the entire package should be returned, including any accessories that are included in the box with the major purchase. Do not return "paid for" accessories, such as memory or wall chargers that are options to the main purchase.

Please note - Any sign of use will void the DOA warranty, as will any missing items from the box the main item included at time of shipment, such as DVDs, earphones, chargers, etc. The DOA item should be in pristine condition and ready to put on the shelf as a new item, if it were working properly. We will repair and return the item as we would any other warranty item that has been used. We will not credit the return postal charges, however. Warranties on touch screens cover the first 3 days after receipt, if not reported in that time; we will not be liable for repair or replacement.

Any postage credits will be issued once the goods are received in China. We urge you to send any returns by International Signed For (or Registered) Air Mail. 

Return Policy

All returned items must be in brand-new condition, unused and with original tags and packaging.

If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.

If we shipped you an incorrect item, you can do:

1) exchanging it for the correct item;

2) returning it for a full refund.

Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.

If we shipped you an item in the wrong color:

You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

If an item is missing from your order:

Contact Customer Service to inform us an item is missing from your order. When we have confirmed that an item was missing, we will offer a full refund of the item missing or begin processing a new one for you.

If your package is lost during shipping:

Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your package is lost, we will offer a refund or resend your items.

If you receive a defective or damaged item:

You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it. TabletpcPhones will then ship you a new item at once.

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